Frequently Asked Questions

How do I access the Resident Portal?

You will receive a link inviting you to set up your Resident Portal account roughly 2 weeks before your move-in date. If you did not receive an email, please click here and press the Need to Sign Up? link under the log in button. 

The Resident Portal can be accessed online or through the Resident Portal Mobile app. Click here to access instructions on how to download the app, view payment history, add a new payment method, and set up automatic payments. 

Secure Entrances

Many of our buildings feature fob-controlled electronic entry or locked entrances. This allows only JSM residents access to inside the building. (See individual building listings for more information).


The University of Illinois Police provide free safety escorts so residents do not have to walk alone on campus.  Click here to visit the SafeWalks website (The link provided takes you to the University Police website. JSM is not responsible for the content.) 

Do I guarantee or cosign the lease?

JSM does not require a parent or guarantor to cosign the lease.  The residents are legally responsible for holding to the terms of the lease.

Any person over the age of 18 will need to fill out the JSM leasing application to start the leasing process. 

What does rent include?

Every building offers trash removal, monthly pest control and 24-hour maintenance.

The payment of water, sewer, internet and electricity varies from buidling to builiding. Please see each apartment's listing or your lease to see what is included in the monthly utility and service fee for your apartment. 

Please feel free to contact us at 217-610-8203 or if you have any questions.  

Pet Policy

JSM does not allow pets in our properties.  Please contact the JSM leasing office at 217-610-8203 or if you need more information.

Early Move-In

JSM does not offer an early move-in option.  Regrettably, we cannot accommodate early move-in requests for any reason.  

If you must be on campus earlier than your lease start date, please make other arrangements for accommodations and for the storage of your belongings.

If you are transferring from one JSM apartment to another, there will be a gap between the leases.  If at all possible, we will schedule a direct transfer for you so you can remain in your current JSM apartment until your next JSM apartment is available.

If you or your guests require accommodations before your lease starts we suggest you visit the Marriott TownPlace Suites, located on the corner of 6th and Green in the heart of Campustown.