General Information



Submit A Request


You may submit all non-emergency maintenance requests here. Anyone who submits a maintenance request is giving JSM staff permission to enter the apartment.  If no one is in the apartment when a maintenance request is being completed, a notice will be left in the apartment to notify residents that maintenance was in the apartment and work was being done.

For the first few days after move-in, our maintenance department will handle emergencies and problems which most affect the livability of apartments as their first priority.

24-Hour Emergency Maintenance: 217-359-2695

Emergency maintenance requests include anything that can cause damage to property if not immediately attended to such as: water leaking from the ceiling, windows, or water leaking from the floor due to broken pipes or blocked drains.  Other emergency items would include not having at least one working toilet in the apartment and refrigerator not cooling.

Should you be a victim of vandalism, and damage has occurred to the JSM property, it is your responsibility to contact the police and file a report as well as contacting JSM immediately.

Read more about maintenance fees here.

Read more about maintenance information here.



Please report any additional cleaning requests within 24 hours after move-in to the JSM office. 


Noise Complaints

If another resident of the building is causing an excessive noise disturbance, complaints should be directed to the non-emergency number for the police department (Urbana:  217-384-2320, Champaign: 217-333-8911).  In the event a specific apartment seems to have recurring noise issues and the police have been contacted multiple times, please report that issue to our office.


Light Bulbs

Our maintenance team will replace light bulbs as needed. In the event you need a light bulb replaced, please submit a maintenance request



Maintenance will replace batteries free of charge if requested. JSM strongly encourages you to change the batteries in your smoke detector twice a year. If your smoke detector is beeping periodically, it may indicate the batteries need to be changed.


Showing Schedules

After move-in, we begin to contact our residents to see if they have any interest in renewing their apartment (please see additional information under ‘Leasing and Parking Definitions’ section on our website).  Any apartment that is still available for lease will have their apartment shown by a JSM leasing agent.  As a reminder, apartments that are clean and tidy, show well to prospective residents and tend to lease faster.

For Urbana units only, once the apartment has been signed, current residents will receive mail notification that their apartment has been leased for the following year.  While subject to change, click here to view the show schedule.


Viewing Appointments

Want to see an apartment?  Call our office at 217-359-6108 or email to schedule an appointment!  To respect our current residents, JSM only shows apartments from 10:00 a.m. to 4:30 p.m. Monday through Friday and between 12:00 p.m. and 4:30 p.m. on Saturdays. Though we gladly accept walk-ins, our schedule may not always be able to accommodate them. We recommend calling a few days in advance to schedule an appointment. Some apartments lease very quickly.  Scheduling a viewing appointment does not guarantee an apartment will still be available for lease.


Lease Applications

There is no fee to submit an online leasing application.  The application can be completed at:  This application must be submitted by you and completed before we can schedule your lease signing appointment.


Lease Signing Appointments

Prospective residents are encouraged to review the sample lease located on our website and come to the lease signing appointment prepared with any questions they may have. At the lease signing appointment, prospective residents will pay the security deposit, sign the lease, and receive a copy of the lease. A security deposit is the damage deposit paid to JSM at the signing of the lease agreement. The deposit is returned to the residents within 30 days after the lease expires unless any deductions for new damages, necessary cleaning or painting, and account balances.

Roommates signing onto the new lease and who are not on the current lease must pay the full value of their share of the new security deposit. At a viewing and lease signing appointment, prospective residents will schedule a viewing appointment in conjunction with a lease signing appointment. After viewing available units in the building, prospective residents will return to the office to sign for their selected unit. At a standard lease signing appointment, prospective residents will select from a map of available units and then sign the lease. Residents will choose one unit from the pool of available units and are guaranteed that the unit will be held for them until their scheduled appointment. Because of the limited number of available units, these reserved lease signing appointments will be scheduled on a first-come, first-serve basis.



Resident(s) and Guest(s) shall follow all JSM Rules and Regulations. A Guest is an individual welcomed by all occupants of the apartment with the understanding the Guest and their belongings will not stay longer than a few days.