Central Heat and Air

Your apartment might have central heat/air.  When turning on either the air or heat for the season, be sure the thermostat is set correctly and the unit has a clean filter. You should check your filter regularly for maximum heating/cooling efficiency.

Air Conditioning 

Set thermostat on COOL, and fan on AUTO.  Be sure to allow ample time for the unit to cool your apartment.  Air conditioner should only be used when outside temperatures are above 60F.  Operating the a/c when outside temperatures are lower than 60F can cause the air conditioner unit to freeze up, possibly damaging the unit.

Heating

Set thermostat on HEAT, and fan on AUTO.  Nothing should be placed in the heating closet. Air flow is needed to properly operate the heat and air conditioner. The heat must be set and turned on to a minimum of 60F when temperatures outside are at or below freezing to prevent the pipes from freezing.

Non-Central Heat and Air:

Wall Unit A/C

Your apartment might have a window a/c. If your unit is leaking or has “iced up,” please turn it off and turn on the fan for the unit.  Place towels under the a/c unit to soak up the water and fill out a maintenance request to have the unit looked at.  To prevent this from happening again, be sure the thermostat is always set above 72 degrees.

Baseboard Heating

Some apartments are heated by electric baseboard heaters. To turn on or adjust the heat, use the dial that is located in the middle of the unit.  Do not place furniture, beds or bedding, clothing, etc. next to or on top of the baseboard heaters.  This is a significant fire hazard. The heat must be set and turned on to a minimum of 60F (in between low and medium) when temperatures outside are at or below freezing to prevent the pipes from freezing.

Cable heating

Some apartment buildings (502 E. White and 505 E. Clark)  have radiant cable heat in the ceiling. Therefore, please DO NOT place hooks or nails into the ceiling as they may damage the cable.  This costly repair will be charged to the resident. You can control the temperature with the thermostat located on your wall. The heat must be set and turned on to a minimum of 60F when temperatures outside are at or below freezing to prevent the pipes from freezing. 

Curious about fees? Check out our maintenance fees page here!

Mailboxes / Package Delivery

Please place your name on your mailbox in order to receive your mail. If your property contains mailbox directories and they need changed or updated please contact JSM at 217-610-8203 or jsm@jsmliving.com.

Please check your mail on a regular basis as accumulated mail can make the mailbox difficult to open and close.  If you will be unable to check your mail for more than a few days, please contact the post office to have your mail held.

JSM does not accept packages in our office for residents.  All package deliveries must be sent directly to your apartment address.  For secure entry buildings, do not prop the front doors open. UPS and FedEx have access to entry door keys in order to deliver packages to residents. Mail carriers will attempt a delivery to your apartment door.

Luxer One Secure Package Delivery System

Now available at select JSM Locations the Luxer Room is a simple technology that adds a layer of controlled access to any package room. Carriers deliver directly to the room with their delivery access code. Package recipients receive a text message with a one-time use access code to enter and retrieve their package. Video surveillance with access logs maintain security & accountability.

Don't have secure package delivery at your building but want it? Let us know here!

Curious about fees? Check out our maintenance fees page here!

Circuit Breakers

If you do not have power, be sure all circuit breakers are switched to the “ON” position before calling Ameren IP.  To reset a circuit breaker, first switch it to the “OFF” position and then switch to the “ON” position.

Power Outages

Gregory Place Only: Power outages should be reported to Prairieland Energy at 217-265-0855, not our office.

All Other JSM Buildings: Power outages should be reported to Ameren IP at 1-800-755-5000, not our office.

GFI Outlets

Outlets in the kitchen and bathrooms are equipped with a ground fault interrupter (GFI).  If the power cannot be switched back on, press the reset button located on the outlet plate.

Curious about fees? Check out our maintenance fees page here!

This information applies to you if your apartment is equipped with an in-sink garbage disposal.  Please read through these guidelines to become familiar with proper use of your in-sink garbage disposal unit.

Garbage Disposal Use:

To properly use your garbage disposal, first turn on the water, then turn on the disposal.  Gradually place soft food items into the disposal.  After it sounds like everything is ground, turn off the disposal.  Let the water run for several seconds after the disposal is turned off.

Do Not:

• Do not place large amounts of sticky or heavy food (such as rice or pasta) in the disposal (could cause unit to clog).
• Do not place a large amount of food in the disposal and then turn it on.
• Do not place hard objects (such as bones, eggshells, nutshells, bottle caps, etc.) in the disposal.
• Do not place grease down the disposal.   
• If the garbage disposal will not turn on and is not making a humming sound, it may need to be reset.  Press the ‘reset’ button found on the bottom of the unit under the sink. If it has reset, the button will be popped out. If that does not work, check to see if the circuit breaker has tripped and turned off in the electrical service panel. 

If you place a maintenance request for your garbage disposal you will be charged a fee if we only have to press the reset button, if we only have to flip the circuit breaker on, or if there is a clog or inappropriate item in the unit due to misuse.

Curious about fees? Check out our maintenance fees page here!

In all JSM buildings, except for 110 S. Gregory, the internet is provided by Pavlov Media.  You can always call them for support at 1-888-4PAVLOV.

How to Connect

See your building's listing on this website or contact JSM to determine if your building includes internet service and whether it is wired or wireless.

Connecting via Ethernet Support 

Connecting Wirelessly Support 

Green Street Towers

Green Street towers is an Ethernet building provided with the highest capacity hardware available!  Internet speeds in your apartment up to 1Gbps! This makes it the fastest internet available in a residential building in the country! 

Ethernet Buildings

All Ethernet buildings will include Ethernet jacks in the apartment.  Each building connects directly to a 1Gbps fiber optic cable! To receive a wireless connection in your apartment, you must purchase a wireless router and connect it via Ethernet.   The speeds you see will depend on what your hardware capacity is.  

Wireless Buildings

All wireless buildings will have a Pavlov wireless access point that you can connect to on your device the way you would connect to any other wireless network. To connect to the wireless via PC, you may need to purchase a wireless adapter. 

ADDITIONAL SUPPORT

Pavlov Media: 1-888-4PAVLOV

Curious about fees? Check out our maintenance fees page here!

Please read through all the information, and contact us if you have any additional needs or questions.

Pest Control

Your apartment will be scheduled for preventative pest control service and inspection each month.  Additional problems may be handled by calling the office.

Monthly Service

Click here to download a chart that shows the schedules of your monthly preventive pest control service & inspection.

Curious about fees? Check out our maintenance fees page here!